If you’ve ever sent money to the wrong account or entered an incorrect beneficiary name, don’t panic. ZendWallet allows you to request a payment amendment so you can fix the issue before it causes bigger problems.
This article explains everything you need to know about how to submit a payment amendment request, what happens after you submit it, how much it costs, and how to avoid such mistakes in the future.
What Is a Payment Amendment?
A payment amendment is a formal request to correct payment details after a transaction has been initiated but before it is fully processed by the recipient bank. You may need to request a payment amendment if:
- You entered the wrong account number
- The beneficiary’s name was incorrect
- You provided an incomplete or invalid bank detail
ZendWallet provides a simple way to request a payment amendment directly from the app, helping you correct your mistake and prevent failed or misdirected transfers.
How to Request a Payment Amendment in ZendWallet
- Open the ZendWallet app on your mobile device.
- Find the transaction you wish to correct in the Transactions tab.
- Select the “Request Amendment” option.
- Enter the correct beneficiary details, such as the name, account number, or other required fields.
- Tap Submit to send the request to our support team for review.
It’s that easy! Just make sure to double-check the corrected details before you submit the amendment request.
What Happens After You Submit a Payment Amendment?
Once your request is received, the ZendWallet support team will begin reviewing the information you provided. Here’s what to expect:
- The transaction will be marked as Pending Amendment during the review process.
- Our team will verify that the updated information is valid and eligible for amendment.
- If approved, the corrected details will be forwarded to the recipient’s bank for processing.
- You’ll receive a notification once the amendment has been approved or if further action is needed.
Amendment Fees and Processing Time
- There is a $20 amendment fee per request.
- Processing time may vary depending on the beneficiary’s bank procedures.
To avoid delays, we recommend submitting your payment amendment as soon as you realize there is an error in the transaction details.
Tips to Avoid Payment Errors
- Always double-check the account number and name before sending money.
- Use saved beneficiary profiles whenever possible to reduce typos.
- If unsure, pause and verify before confirming the payment.
Need Help?
If you’re having trouble submitting a payment amendment or the transaction has already been processed, contact ZendWallet Support for further assistance.
Final Thoughts
ZendWallet is committed to helping you stay in control of your transactions. With the payment amendment feature, you can fix small mistakes before they turn into big problems. Act quickly, provide accurate updated details, and let us help ensure your money gets to the right person — every time.
Visit us today at @Zendwallet, if you have any questions, please read our faq page