Mistakes happen — you may have sent money to the wrong person, entered an incorrect amount, or simply changed your mind. If you need to cancel a payment, ZendWallet gives you the flexibility to act fast and stop the transaction before it is processed.
This guide explains how to cancel a payment on ZendWallet, what happens after you submit a cancellation request, and important things to keep in mind.
When Can You Cancel a Payment?
You can only cancel a payment if it is still in a pending state. Once a transaction is marked as Successful, it can no longer be reversed through the app.
Examples of cancelable transactions:
- Wrong amount entered
- Wrong recipient selected
- Changed your mind about the payment
If the payment is still Pending, follow the steps below to cancel it.
How to Cancel a Payment in ZendWallet
- Open the ZendWallet app on your mobile device.
- Go to the Transactions tab and locate the payment you want to cancel.
- Tap Cancel Transaction.
- Enter your reason for cancellation (e.g., wrong person, wrong amount).
- Tap Submit to send your cancellation request.
Our team will then review your request.
What Happens After You Cancel a Payment
- The transaction status will change to Pending Cancellation.
- Our team will review the request.
- If approved, the status will update to Cancelled.
- You’ll receive a confirmation notification once it’s done.
Important Notes
- You can only cancel pending transactions.
- Successful payments cannot be reversed through the app.
- Cancellation is subject to approval by our team.
- Act fast to increase your chances of stopping a mistaken payment.
Tips to Avoid Payment Errors
- Always double-check the recipient’s name and account number.
- Confirm the payment amount before submitting.
- If unsure, pause and verify before making the transfer.
Need Help?
If your payment has already been processed or you’re facing issues, please contact ZendWallet Support for assistance. We’re here to help!
Conclusion
ZendWallet puts you in control. The ability to cancel a payment gives you peace of mind in case of an error. Just remember: the sooner you act, the better your chances of stopping the transaction in time.
Visit us today at @Zendwallet, if you have any questions, please read our faq page