Action Failed vs. Returned: Why Payments Don’t Go Through and What to Do
When making a payment through ZendBusiness, you might encounter two statuses that indicate an issue: Action Failed and Returned. While both suggest the payment was unsuccessful, they happen at different stages in the transaction process and for different reasons. Understanding these statuses will help you resolve issues quickly and get your payments back on track. […]
What Does “Action Required” Mean on ZendBusiness?
When you initiate a payment on ZendBusiness, the transaction first appears as Pending while our admin team reviews the details. If there is an issue that requires your attention, the status changes to Action Required. This means that you must correct or update specific details before the payment can proceed. Why Does Action Required Happen? […]
 What is UETR (Unique End-to-End Transaction Reference)?
UETR is a unique tracking code attached to every SWIFT payment, helping businesses and banks track where a fee is at any given time. This is especially useful when a recipient claims they haven’t received the payment yet. Where to Find Your UETR in ZendBusiness You can retrieve your UETR from the following places: 1 […]
What is a Routing Number?
A unique numerical code assigned to a bank or financial institution. It helps in identifying where a payment should be processed. Routing numbers are commonly used in countries like the United States, Canada, and the United Kingdom for domestic and international transactions. For U.S. Transactions, Banks use a 9-digit routing number (also called an ABA […]
Understanding Invoice & Invoice Number in ZendBusiness
Invoices are essential for businesses handling cross-border payments, especially when making purchases from suppliers in countries like China or Vietnam. With ZendBusiness, invoices ensure that payments are accurate, well-documented, and processed smoothly. What is an Invoice? An invoice is an official document provided by a seller or supplier that serves as a request for payment. […]
What Does Pending Payment Mean on Zend Business?
When you initiate a transaction on Zend Business, the first status you’ll see is Pending Payment. This means that your request has been successfully received, but it hasn’t been reviewed yet. At this stage, no action is required from you; the system is simply preparing your payment for verification. How Long Does Pending Payment Take? […]
What Does Action Updated Mean on Zend Business?
After resolving an issue and resubmitting your payment details, the status on your dashboard will change to Action Updated. This indicates that you have successfully provided the necessary corrections or additional information requested during the review process. At this stage, your submission is now in the queue for assessment by our admin team. Seeing Action […]