1.What are the payment limits for Zend FX transactions?
Zend FX supports payments from $1,000 to $1,000,000 in USD, CAD, EUR, or GBP per transaction.
2. How long does it take for a Zend FX payment to be processed?
Payments are processed within 24 to 72 business hours, depending on the destination, currency, banking network, and compliance requirements.
3. What documents are required before a payment can be processed?
Zend FX requires the following before processing any payment:
- Company details
- Director details
- Address verification for both the company and directors
- An invoice for each transaction
4. What are the Zend FX payment status types?
Action Required: Additional documentation or clarification is needed
Action Updated: Your submitted information is under review
Returned: The bank returned the payment
Failed: Blocked due to reasons like sanctions, PEP status, or criminal records
Success: Payment sent successfully with a UETR for tracking
5. Can I track my payment on Zend FX?
Yes. Zend FX provides real-time tracking of your payment’s status and location. You will also receive a UETR for successful transactions.
6. Will I receive a receipt for my payment?
Yes. A payment receipt is available to show that the transaction was successfully processed. This can be used for business or customer reference.
7. What happens if a payment fails?
In case of failure:
- Refunds will be processed
- Bank charges will be deducted and are your responsibility
8. Who is restricted from using Zend FX?
Zend FX does not process payments to or for:
- Beneficiaries on sanctions lists
- Politically exposed persons (PEPs)
- Individuals with serious criminal records
9. What currencies and funding options are supported?
Payments can be made in USD, EUR, CAD, and GBP.
Funding must be in USDT or USDC stablecoins.
10. Who is responsible for the accuracy of payment details?
The sender is fully responsible for providing correct payment and beneficiary information. ZendWallet is not liable for errors caused by incorrect details.